Privacy Policy

Last updated: March 31, 2026

On The Level Concrete Correction (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit otlconcrete.ca or contact us for services. This policy complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

Information You Provide

When you submit our estimate request or contact form, we collect: name, email address, phone number, service address, postal code, and description of work requested.

Information Collected Automatically

When you visit our website we automatically collect: IP address, browser type, pages visited, time on page, referring website, and device type. This is collected via cookies and analytics tools described in Section 5.

2. How We Use Your Information

• To respond to estimate requests and inquiries
• To schedule and perform concrete lifting services
• To send quotes, invoices, and service-related communications
• To improve our website and understand visitor behaviour
• To comply with legal obligations

We do not sell your personal information to third parties.

3. Legal Basis for Processing

• Consent — when you voluntarily submit a form
• Contract performance — to provide requested services
• Legitimate interests — website analytics to improve our services
• Legal obligation — when required by Canadian law

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share it only with trusted service providers who help us operate our business (bound by confidentiality), when required by law, or in the event of a business transfer.

5. Third-Party Services

Google Analytics — collects anonymized usage data. Opt out at tools.google.com/dlpage/gaoptout.

Google Tag Manager — manages tracking scripts. Does not collect personal data directly.

CallRail — call tracking service. Privacy policy at callrail.com/privacy-policy.

Trustindex (Google Reviews) — displays Google reviews. Privacy policy at trustindex.io/privacy-policy.

Facebook Pixel — advertising measurement. Data policy at facebook.com/policy.

Ninja Forms — powers our estimate forms. Submissions are stored in our WordPress database and emailed to us only.

6. Cookies

We use essential cookies (required for site function), analytics cookies (Google Analytics), and marketing cookies (Facebook Pixel, Google Ads). You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

7. Data Retention

• Estimate and contact form data: 3 years from submission
• Customer service records: 7 years for legal and accounting purposes
• Analytics data: per Google Analytics default retention (14 months)

8. Data Security

We protect your information using SSL/TLS encryption, secure password practices, regular security monitoring, and GoDaddy Managed WordPress hosting with built-in security. No internet transmission is 100% secure but we use commercially reasonable measures to protect your data.

9. Your Rights Under PIPEDA

• Right to access — request a copy of information we hold about you
• Right to correction — request correction of inaccurate information
• Right to withdraw consent — withdraw consent at any time, subject to legal restrictions
• Right to complain — file a complaint with the Office of the Privacy Commissioner at priv.gc.ca

10. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, please contact us and we will delete it immediately.

11. Contact Us

For any privacy questions or to exercise your rights, contact our Privacy Officer:

We will respond to all privacy requests within 30 days.

12. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of our website after changes constitutes acceptance of the updated policy.